Terms of Service
Welcome to DocuVault, your trusted online platform for notarial services. By accessing or using our services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our platform.
DocuVault provides a digital space for individuals and businesses to obtain notarial services efficiently and securely. Our services include the verification of documents, online notary sessions, and the management of notarial transactions. By using our services, you acknowledge that you understand the nature of these services and how they operate.
To use DocuVault, you must be at least 18 years old and capable of entering into a binding contract. By creating an account or using our services, you represent that you meet these eligibility requirements. If you are using our services on behalf of an organization, you affirm that you have the authority to bind that organization to these terms.
We are committed to protecting your privacy. All personal information collected during the registration and transaction process is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in our policy.
DocuVault reserves the right to modify or discontinue our services at any time without prior notice. We will make reasonable efforts to inform users of significant changes. Your continued use of our services after any changes signifies your acceptance of the modified terms.
As a user of DocuVault, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account. DocuVault is not liable for any loss or damage arising from your failure to comply with these obligations.
Our services may involve third-party applications or websites. DocuVault does not endorse or have any control over these third-party services. We are not responsible for any content, privacy policies, or practices of any third-party sites. Use these services at your own risk.
DocuVault makes every effort to ensure that our services are secure; however, we cannot guarantee absolute security. By using our platform, you acknowledge that you understand the inherent risks associated with online transactions and that you accept those risks.
In the event of a dispute, you agree to resolve it through binding arbitration, rather than in court. This agreement to arbitrate applies to all claims and disputes that arise under these Terms of Service. You also agree to waive any right to a jury trial or class action.
If you have any questions regarding these Terms of Service, please contact us at custom@docuvaultbest.com or reach us by phone at +1 780-442-5311 . You may also visit us at our office located at 9100 Walterdale Hill, Edmonton, AB T6E 2V3, Canada. We appreciate your trust in DocuVault and look forward to serving your notarial needs.
Terms of Return
At DocuVault, we strive to provide our clients with a seamless experience when utilizing our online platform for notarial services. We understand that there may be situations where you need to return or seek a refund for services rendered. This section outlines our terms of return to ensure clarity and transparency.
Our return policy applies to all services offered through our online platform. If you find yourself dissatisfied with a service or if it does not meet your expectations, please contact us within 14 days of the service completion date. We are committed to addressing your concerns and finding a resolution that works for you.
To initiate a return or refund request, please reach out to our customer service team via email at custom@docuvaultbest.com or call us at +1 780-442-5311 . Our dedicated representatives are available to assist you with the process and will provide you with the necessary steps to follow.
It’s important to note that not all services are eligible for a return or refund. Services that have been completed in accordance with our policies and procedures are generally non-refundable. However, if there was an error on our part or if the service was not delivered as promised, we will gladly review your case for a potential refund.
When requesting a return, please provide us with detailed information regarding the service in question, including your order number, the date of the service, and a brief description of your concerns. This information will help us expedite the review process and reach a satisfactory resolution.
Once your request is received, our team will assess the situation and respond within 5 business days. If approved, refunds will be processed using the original payment method within 7-10 business days. We appreciate your patience as we work to resolve your request.
DocuVault reserves the right to deny any return or refund request if it does not meet the criteria outlined in this policy. We encourage you to familiarize yourself with our services before making a purchase to ensure they meet your needs.
In addition to our return policy, we also encourage feedback from our clients. Your insights are invaluable in helping us improve our services and enhance the overall user experience. If you have suggestions or feedback, please feel free to share them with us via email.
For any further inquiries regarding our return policy or our services, do not hesitate to contact us. Our office is located at 9100 Walterdale Hill, Edmonton, AB T6E 2V3, Canada , and we welcome any opportunity to assist you.
Thank you for choosing DocuVault for your notarial service needs. We are committed to providing you with exceptional service and support every step of the way.